helping you grow your hospitality business
Guest experience consultant
How do you communicate what makes your experience different? Do you have tools to communicate your brand's vision, values, and unique selling point?
Effective tools help you grow your business and have happy guests.
Make sure that your brand hallmarks and positioning are clearly outlined in a set of brand resources. This will help you and your team make daily decisions that are consistently on-brand.
As your guest experience consultant, I will help your hospitality business grow!
What ARE YOU LOOKING FOR?
Making it work
Let me operationalise it and convert it into something actually practical.
Who is maria?
A curious human being, a bit of an introvert and a bit of an extrovert. I care, sometimes too much, but am learning to set boundaries and let go of things outside of my control.
From fast food to Michelin stars
Wanting to work with people and not sit in front of a laptop, I chose the restaurant space at the start of my career. I loved learning and working my way from Stockholm's amusement park, to the Michelin star fine dining scene in Helsinki.
Luxury brand management
By embracing the opportunities presented to me, I joined the luxury and boutique brand management team at IHG. Working on global and European projects, I ensured a consistent and on-brand guest experience through various photography, visual identity, brand standards, and hallmarks projects.
That's me →
Hospitality is empathy at its core. I care, a bit too much sometimes, and always listen to understand the other's perspective.
Your team ultimately delivers the guest experience, I make sure to involve everyone at every stage of the process.
Looking for new ways, asking questions, and just staying curious to learn new things.
How I work
What you get
Are you a hospitality startup or scale-up?
Are you looking to expand beyond your first location?
Are you looking to attract new clients or investors to grow your business?
You need to establish what your brand stands for and have branded documents to support that.
Let's create a process, guidelines and processes to ensure consistency and attract investors.
Hotels | Hostels | Coliving | Restaurants | Cafes | Co-working