helping you grow your hospitality business

Maria Malaniia

Guest experience consultant


How do you communicate what makes your experience different? Do you have tools to communicate your brand's vision, values, and unique selling point?

Effective tools help you grow your business and have happy guests.

Make sure that your brand hallmarks and positioning are clearly outlined in a set of brand resources. This will help you and your team make daily decisions that are consistently on-brand.

As your guest experience consultant, I will help your hospitality business grow!

What ARE YOU LOOKING FOR?


Brand development

Let's put your brand into a brand book, that you can share with your team, clients, freelancers, and future investors.

As you are looking to scale and grow to more locations? You need a cohesive way to explain what your guest experience is and how it is unique.

For example, your guest experience:

  • Meetings & Events Proposition

  • Food & Beverage Philosophy

  • Brand Hallmarks

  • Brand story and narrative


Making it work

Let's make your vision operational for you and your team, not just an idea.

Working with professionals to develop concepts and things like your brand identity is important, but it's equally important to make it work operationally.

For example, visual identity:

  • Is it within your budget?

  • Does it actually serve a purpose?

  • Is the design functional?

Let me operationalise it and convert it into something actually practical.


Marketing materials

Do you have a cohesive sales package?

Take a look at your sales and marketing materials and help your sales team sign more clients.

For example, your pitch deck:

  • Is it easily adaptable?

  • Does it have a bank of best practice examples?

  • Do you have an easy 1-page document to share?

What can I help you with? Reach out:

maria@malaniia.com | +44 7813 533 585 | linkedin.com/malaniia

Who is maria?

A curious human being, a bit of an introvert and a bit of an extrovert. I care, sometimes too much, but am learning to set boundaries and let go of things outside of my control.

From fast food to Michelin stars

Wanting to work with people and not sit in front of a laptop, I chose the restaurant space at the start of my career. I loved learning and working my way from Stockholm's amusement park, to the Michelin star fine dining scene in Helsinki.

Luxury brand management

By embracing the opportunities presented to me, I joined the luxury and boutique brand management team at IHG. Working on global and European projects, I ensured a consistent and on-brand guest experience through various photography, visual identity, brand standards, and hallmarks projects.

That's me

Empathy

Hospitality is empathy at its core. I care, a bit too much sometimes, and always listen to understand the other's perspective.

inclusivity

Your team ultimately delivers the guest experience, I make sure to involve everyone at every stage of the process.

curiousity

Looking for new ways, asking questions, and just staying curious to learn new things.

How I work

  • I will actually involve your team because they know the guests better than anyone else.

  • Consistent close collaboration, not a one-off meeting without communication. We'll be in touch regularly.

  • Project-based work, not hourly or daily fees. Let's focus on the result, not the time it takes to edit the presentation.

What you get

  • 360-degree discovery including your guests, employees, suppliers, and online secrets.

  • Straightforward action plans and proposals.

  • All training and sales assets you need to implement and deliver the guest experience (co-created with you).

  • A result that is designed for your guest, that solves a genuine issue for your business.

What's on your mind? Let's chat:

maria@malaniia.com | +44 7813 533 585 | linkedin.com/malaniia

hospitality businesses


Are you a hospitality startup or scale-up?

Are you looking to expand beyond your first location?

Are you looking to attract new clients or investors to grow your business?

You need to establish what your brand stands for and have branded documents to support that.

Let's create a process, guidelines and processes to ensure consistency and attract investors.


Hotels | Hostels | Coliving | Restaurants | Cafes | Co-working

Contact me

How can I help your hospitality business? Let's have a virtual coffee (or your drink of choice!) on your favourite digital platform.

☎️ +44 7813 533 585

📮 maria@malaniia.com

💙 Maria Malaniia